Job brief
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share with our Product, Sales and Marketing teams.
• Assist in training junior Customer Support Representatives.

Requirements and Skills

• Experience as a Customer Support.
• Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support tools.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• Bachelor’s degree in Business Administration or relevant diploma.
• Customer service certification is a plus.

Job brief
We are looking for an IT Operations Assistant to assist in overseeing our company’s hardware, software and computer networks.

IT Operations Staff responsibilities include assist in monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you.

Ultimately, you’ll ensure our IT systems are secure, consistent and reliable.

Responsibilities

• Be responsible for device and password management.
• Assist in maintain and optimise local company networks and servers.
• Assist in overseeing data backup and system security operations (e.g. user authorization, firewalls).
• Manage installations, upgrades and configurations of hardware and software.
• Assist in managing contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
• Assist in developing IT policies and practices.

Requirements and Skills

• Proven experience as IT Operations Staff.
• Ability to manage multiple projects.
• Problem-solving aptitude.
• Experience with system installation, configuration and analysis.
• Outstanding communication skills.
• Bachelor’s degree in Computer Science, Information Technology or relevant field.
• Relevant certification is a plus.

Job brief
We are looking for an Accounting Assistant to perform daily accounting tasks that will support our financial team.

Accounting Assistant responsibilities include managing expense reports and reimbursements, entering financial transactions into our internal databases and reconciling invoices. If you have an Accounting degree and are interested in gaining experience in bookkeeping procedures, we’d like to meet you.

Ultimately, you will help our Accounting department run smoothly, ensuring transparency and efficiency in all transactions.

Responsibilities

• Reconcile invoices and identify discrepancies.
• Create and update expense reports.
• Process reimbursement forms.
• Prepare bank deposits.
• Enter financial transactions into internal databases.
• Check spreadsheets for accuracy.
• Maintain digital and physical financial records.
• Issue invoices to customers and external partners, as needed.
• Review and file payroll documents.
• Participate in quarterly and annual audits.

Requirements and Skills

• Work experience as an Accounting Assistant or Accounting Clerk.
• Knowledge of basic bookkeeping procedures.
• Familiarity with finance regulations.
• Good math skills and the ability to spot numerical errors.
• Hands-on experience with MS Excel and accounting software (e.g. QuickBooks).
• Organisation skills.
• Ability to handle sensitive, confidential information.
• Bachelor’s degree in Accounting, Finance or relevant field.
• Relevant certification is a plus.

Job brief
We are looking for a Project Management Assistant to join our team and manage the day-to-day activities of various teams to ensure projects are completed on time and within budget.

Project Management Officer responsibilities include planning project management activities, analysing financial information to keep projects on track, and collaborating with different departments to ensure all leaders understand where a project is in the development process.

Ultimately, you will work with leaders across various departments to help streamline our projects to ensure we reach our goals and keep projects on track for timely completion.

Responsibilities

• Assist in providing financial reports and budget outlines.
• Assist in overseeing the development of the project and ensure that team members are carrying out their tasks efficiently.
• Assist in drafting new and improving existing project management office policies and processes.
• Evaluate projects to ensure they are meeting company standards, adhere to budgets, and meet deadlines.
• Assist in documenting project’s creation, development, and execution as well as the project’s scope, budget, and justification.
• Collaborating with other department leaders to define, prioritise, and develop projects.
• Planning project management, including setting deadlines, prioritising tasks, and assigning team members to various deliverables.
• Analysing financial data, including project budgets, risks, and resource allocation.

Requirements and Skills

• Proven work experience as a Project Management Officer or similar role.
• Strong leadership skills.
• Good written and verbal communication skills.
• Strong attention to details and technicalities.
• Excellent organisational and technical abilities.
• Good interpersonal and multi-tasking skills.
• Relevant training and/or certifications as a Project Management Officer.
• Bachelor’s degree in Business Administration, Management, Economics or any related field.

Job brief
We are looking for a Product Analyst Assistant to join our team and assist us in recommending the best products to launch to increase profitability in our organisation.

Product Analyst responsibilities include looking at market data to determine what products to launch and interviewing customers to understand their needs.

Ultimately, you will work with customers and various leaders in our organisation to help us determine what products we should launch to maximise profitability.

Responsibilities

• Evaluating company products and comparing them against industry trends.
• Developing an understanding of company products to meet the company’s current and future needs.
• Providing assistance with products and rating reviews.
• Develop and oversee small to medium scale projects.
• Analyse metrics to continually improve company products.
• Contribute to company operations, such as costing, inventory control, planning, and budgeting.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve the analysis and presentation of products.

Requirements and Skills

• Proven work experience as a Product Analyst or similar role.
• Proficient in database software.
• Strong communication skills.
• The ability to work under pressure and adapt to change.
• Relevant training and/or certifications as a Product Analyst.
• Bachelor’s degree in Business Administration, Economics, Mathematics or any related field.

Job brief
We are looking for an Employee Relations Specialist to join our team and help our employees maintain a productive work environment to ensure our organisation reaches our goals.

An Employee Relations Specialist’s responsibilities include collecting employee data, organising employee files, and overseeing employee training.

Ultimately, you will work with various HR Specialists to ensure all employees have the training, information, and tools necessary to ensure they are productive throughout the organisation.

Responsibilities

• Offering counselling services to employees.
• Performing employee background checks and verifying information.
• Communicate policies pertaining to Human Resources, compensation, and benefits.
• Collect and analyse employee data.
• Use data to create employee profiles.
• Organise and update employee files.
• Adhere to regulatory standards.
• Represent the company at job fairs and college campuses.
• Oversee employee orientation and training.
• Participating in interview processes.
• Participating in recruitment and dismissal processes.

Requirements and Skills

• Proven work experience as an Employee Relations Specialist or similar role.
• Demonstrated knowledge of employment law.
• Outstanding interpersonal skills.
• Exceptional written and verbal communication.
• Excellent organisational skills and attention to detail.
• Strong problem-solving ability.
• Relevant training and/or certifications as an Employee Relations Specialist.
• Bachelor’s degree in Human Resources, Labour Relations, Business Administration or any related field.

Job brief
We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can intellectually engage customers. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers’ questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Assist in developing products guide and catalogues.
• Manage returns of merchandise.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to Department Heads.
• Stay up-to-date with new products/services.

Requirements and Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
• Understanding of the retail sales process.
• Familiarity with consumer behaviour principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• Bachelor’s degree in Marketing or related field.

Job brief
We are looking for a Marketing Communications Specialist to manage our online and offline communication with clients and increase brand awareness.

Marketing Communications Specialist responsibilities include distributing promotional material, responding to customers’ queries and comments on social media and networking during marketing events. If you have experience in identifying and building long-term relationships with target audiences, we’d like to meet you.

Ultimately, you will act as our brand’s voice to impress our customers and attract new clients.

Responsibilities

• Promote our products and services during events.
• Coordinate the design of promotional material and distribute in online and offline channels.
• Advertise our company and products/services on various media.
• Plan interviews and press conferences.
• Produce marketing copy for our website.
• Craft and send regular newsletters with company updates.
• Track ROI for marketing campaigns.
• Join social media groups and professional platforms to discuss industry-related topics.
• Monitor corporate website and social media pages and address clients’ queries.
• Network with industry experts and potential clients to drive brand awareness.
• Gather customer feedback to inform sales and product teams.

Requirements and Skills

• Proven work experience as a Marketing Communications Specialist or similar role.
• Familiarity with B2B and B2C advertising campaigns.
• Proficiency in MS Office.
• Knowledge of SEO and Google Analytics.
• Experience with marketing campaigns on social media.
• Excellent verbal and written communication skills.
• Good presentation skills.
• Bachelor’s degree in Marketing, Communications, Public Relations or relevant field.